Refund policy

Every item is printed after you order it, so there is no stock to return it to. That shapes the whole policy below.

Change of mind

Correctly fulfilled items are not eligible for a change-of-mind return or refund. Please check the size guide before ordering.

Defects, misprints and wrong items

If the print is off-centre, cracked on arrival, the garment is flawed, or you received the wrong item, email a photo to slopshopusa@gmail.com within 30 days of delivery. We will send a replacement at no cost and you do not need to return the original.

Size exchanges

If the size is wrong, we will exchange it within 30 days of delivery provided the item is unworn and unwashed. One exchange per order. We cover the shipping on the replacement.

Lost in transit

If tracking has not moved for 10 business days we treat the order as lost and reprint it at our cost.

Cancellations

Orders can be cancelled for a full refund until production starts, which is usually within a few hours of ordering. After that the item is already being made and cannot be cancelled.

Refund timing

Approved refunds are issued to the original payment method. Your bank or card issuer may take a further 5 to 10 business days to post it to your account.

How to reach us

Email slopshopusa@gmail.com with your order number and, where relevant, a photo. We answer within one business day.